DEPOSIT PAYMENT

• To confirm your booking a deposit payment of between 20%-40% of the total price of the tour will be requested. 
• The deposit payable will depend on your package. We request higher deposits for tours with transportation / elephants riding / domestic flights as we need to pay deposits upfront to secure the booking for you on those.
• The deposit is payable in Euros via PayPal. You do not need a PayPal account, we send you a PayPal invoice via email, which you can pay by credit card. PayPal charges 5% transaction fees, which we split between you and us.

BOOKING CONFIRMATION AND BALANCE DUE

• Once the deposit payment received, we will send you a booking confirmation and a detailed itinerary. 
• The confirmation will indicate the balance payable in CASH in Indonesia Rupiahs upon arrival in Bukit Lawang.
• If you wish to settle the balance due upfront via PayPal before the start of the tour, we will in that case raise a final PayPal invoice in Hong Kong dollars. Also, the 5% PayPal fees will be entirely borne by yourselves for the balance payment.

CANCELLATION

• In case of cancellation up to 2 weeks before the start of the tour, we will refund you 50% of the deposit paid. 
• There will be no refund issued for shorter notice cancellation.